You will need to contact the ticket agent you purchased your ticket from, customer service contacts details below
Working at Creamfields
To declare your interest in working on our bars at Creamfields, please send an email to firstname.lastname@example.org with your name, contact number and a copy of your CV
NON FOOD CONCESSIONS
If you are interested in operating a concession (non-food only) at this year’s festival, please contact Lyndsey Doel @ 5D Events, email: email@example.com for further information
If you are interested in operating a food concession at this year’s festival, please fill out this form from D&J Catering who will respond to your request: https://www.djcatering.co.uk/events/ Tel: 0116 247 8177
Festaff have numerous roles available for volunteering at the festival including Bar Assistant, Gate Steward/Wristbanding, Info Point Personnel.
Alternatively email them on firstname.lastname@example.org
If you are contacting us from the show and have lost an item during the event, please go to the Lost Property box office located on site.
If contacting us after you have left the event, please forward your email to email@example.com who are handling all lost property for the event. And ensure you provide as much information and details regarding the item you have lost and pictures, if possible, once the show weekend has finished all lost property items will be logged and they will be in touch if your item has been found.
For any Driving Licences or Passports found at the event, a letter will be sent to the registered address requiring confirmation before the item will be posted. If there are no contact details or left unclaimed, Passports will be returned to the Passport Office.
If you have lost a mobile phone we need the make, model, colour, IMEI.
Please be patient as the Lost Property team deal with an immense number of enquiries and can only deal with the person who has lost their property, on their own email address and not 3rd Parties. As personal property is the responsibility of the owner, if the item has been found and handed into our Lost Property team, they will return your item recorded delivery at the owner’s cost.
If you are enquiring about prohibited or confiscated items please read our T&C’s on www.creamfieldssouth.com/terms . There is no facility to store prohibited items at any of our events and these items will be disposed of.
The post event Lost Property Office is open for 2 weeks after the event, any items not claimed or collected will be donated to charity.
Creamfields South takes place on Friday 26th, Saturday 27th and Sunday 28th May 2023 Bank Holiday weekend. For those camping at the event, the campsite closes at midday on Monday 29th May.
- Pay just £20 to secure your ticket. Once you’ve paid the first £20, the following payments will be taken from your card
- Payments will be taken on the 1st of each month
- Check how much each payment will be on the table
- Make sure you have enough cash in your account when it’s due
- If the card payment fails you may lose your ticket, make sure you’ve got enough in your account to cover the payment
- Make sure the card you first used is still valid. Payment is taken from the card you first used to secure your ticket. If your card has expired or you have lost or cancelled it, we won’t be able to take the next payment and you could lose your ticket. Please contact Ticketmaster directly before the next payment is due if this is the case.
- Please note that it may take a few days for your payment to come out of your account. Please be patient, if you have any concerns please contact Ticketmaster customer service who can advise.
Creamfields South takes place in Hylands, Park, Chelmsford, Essex which is less than an hours drive from London by car, and just 30 minutes by train from London Liverpool Street Station to Chelmsford Station
Do not buy tickets from unofficial ticket outlets, unlawful street traders/touts or off social media. There is no guarantee of any ticket’s validity for entry unless purchased from official ticket agents.
Our Gold package includes access to the Gold campsite which features ‘proper’ toilets, showers, pamper parlour (with mirrors, hair straighteners, hairdryers etc), 24 hour manned Info Hub, free car parking plus access to the exclusive Hospitality Arena on site which will serve you up one complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*
A Gold camping ticket does not include Dreamfields accommodation or a pre-pitched tent, you still need to bring your own tent. Alternatively you can book Dreamfields or Pre Pitch accommodation separately
Our Standard camping tickets give you access to camp in our standard camp sites. Toilets and food concessions are situated in the standard campsite, and across the event arena. Your tickets also include access to the event arena.
If you are purchasing a Gold Day ticket – you get free car parking plus access to the exclusive Hospitality Arena on site which will serve you up a complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*
If you are purchasing a Standard Day ticket – you get access to the Main Even Arena
Creamfields is strictly an 18’s and over event, and we will be operating a strict Challenge 21 policy at the entrances / bars and spot checks will be in operation around the festival site.
Please ensure you bring acceptable forms of valid ID, these are:
- An in date photographic driver’s license or provisional licence,
- A valid passport (not a photocopy). Out of date passports will NOT be accepted.
- A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.
- An in date Armed Forces Photo ID Card
- A national photo identity card issued by country of origin (other than the United Kingdom)
Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.
Please see below for a list of prohibited items at Creamfields South 2023.
Camping ticket customers
Campsite items apply to customers with a camping ticket only.
Day ticket customers
Day ticket holders should refer to the Event Arena column and notes column only.
PLEASE NOTE – Day ticket customers can bring a bag no bigger than an A4 piece of paper.
We are delighted to announce Big Green Coach are back as Official Travel Partner for 2023, running both WEEKEND and DAY return coach services. All carbon neutral!
Take the hassle out of planning your trip, forget being designated driver and party hard all weekend. You can sleep all the way home!
Weekend Return Coach AND Day Return Coach services available.
All coaches drop you inside the festival gates. No one gets you closer!
Skint? Use the deposit scheme. Secure your place from £10 and pay the rest later.
100% refundable ticket if you chose ‘’flexi ticket’’ during booking.
- No Hotels
- No Trains. No Cabs. No Shuttle Bus Queues.
- No Long Drive Home.
- No Stuck Being Designated Driver. Enjoy Yourself!
- Travel with Like Minded Ravers. the Party Starts when You Get on Board.
Skint? No worries; Big Green Coach have got you covered. Pay £10 to secure your coach seat, pay the rest later.
Coach travel takes loads of traffic off the roads and is already the greenest way to get to Creamfields. This year Big Green Coach will be making all journeys carbon neutral, so you’ll be doing your bit to save the planet.
Arrive on site Friday in time to find the perfect spot and they’ll get you home on Monday morning, all partied out.
Locations: Birmingham, Bournemouth, Bristol, Coventry, London, Portsmouth, Reading, Southampton, Swindon.
Arrive at the gates before the action starts and the coach will get you home at the end of the night. In fact, you can sleep all the way home and get back to your own bed!
Locations: Canterbury, Colchester, Dartford (Bluewater), Gillingham, Hemel Hempstead, Ipswich, London, Luton, Milton Keynes and Northampton.
Yes, all bars & food concessions including funfair at Creamfields are cashless. Only cards & contactless + Apple Pay & Google Pay accepted.
There are no pass outs at creamfields.
If you have a camping ticket and you leave the festival site you will not be allowed re-entry
If travelling by car, please ensure you take everything with you from your vehicle as once you enter the festival site you will not be allowed back out to your vehicle to make multiple journeys
If you have a day ticket and you leave the festival site you will not be allowed re-entry
If you have a 2 or 3 day non camping ticket you will not be allowed re-entry on individual days. If you have a 2 or 3 day non camping ticket, you will need to produce the relevant ticket to regain entry the following day.
Friday is only accessible to those with a 3 day camping or 3 day non camping ticket or friday day ticket.
Applying for Access
At Creamfields we aim to create an event that’s truly accessible for all. Creamfields has a dedicated Access Team working all year round to constantly improve the experience for Access customers, and can be found at the festival itself ready to help our access customers.
In order to provide the best possible experience, we ask that everyone who wishes to use the access facilities at Creamfields complete and submit an Access Requirements Form prior to arriving on-site.
Access Requirements Form
Our 2023 Access Requirement Form is currently closed. To join the mailing list to be notified as soon as applications open, please sign up here.
Please note we do not sell ‘disabled or accessible tickets’, so you will need to purchase a standard ticket in advance before applying.
Whilst submitting your application form, you can choose to join Festival Republic’s Access Database. By doing so, once accepted a first time, you will not need to resubmit documentation for a further three years and will automatically be pre-approved for access at our festivals.
Please note: Once approved we will only retain your name and email address. We will never use your information for any other purposes (unless specifically stated) or share this with any third parties.
Yes, there will be various catering units inside the event arena and the campsite. A full range will be available including vegetarian and vegan. If you have any specific dietary concerns. Gluten free food options are available, please speak to the food vendor for guidance at the event or contact firstname.lastname@example.org closer to the event for more info on food concessions on site.
Accessible viewing platforms, areas and toilets are provided within the Arena at Creamfields Festival at certain stages. These are controlled by a wristband system, and managed by the Access Arena Manager. To ensure they run smoothly, each location has its own team of stewards and security.
Accessible Viewing Platforms & Areas
All platforms have ramp access, wheelchair accessible toilets and charging points. Most of our viewing areas have either standard or accessible toilets, and the locations and details of these will be provided in the access guide. Limited seating is also available at each platform, however access customers are welcome to bring their own (where space allows).
As platforms/areas have a limited capacity these are strictly for access customers, plus one (1) companion.
We operate our platforms/areas on a first come, first served basis and, whilst we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.
Wheelchair accessible and standard toilets are located at all of our viewing platforms and most of our viewing areas.
Offensive and full covering masks are prohibited. We will continue to follow government guidelines regarding all face coverings so please check back closer to the event.
Professional recording equipment is strictly prohibited on the festival site.
You will be allowed to bring non-professional cameras into the event.
Creamfields South shuttle buses will be running on Friday 26th, Saturday 27th & Sunday 28th May, taking you directly to and from the festival site. The shuttle bus departure and drop off point is Chelmsford Train Station.
We’re keen to be green and reduce our carbon footprint so please use public transport and the shuttle bus service we have provided were possible.
We recommend pre-booking your shuttle bus ticket in advance which is the cheapest option and also guarantees your seat on the bus. Alternatively, providing tickets are still available, you can purchase your shuttle bus ticket on the day of travel.
When you are leaving the festival, if you have not pre-booked your shuttle bus ticket, you can purchase one from the festival site, location for this will be near to the Shuttle Bus departure point.
Friday – 10am – 12:30am
Saturday 9am – 12:30am
Sunday 9am – 12:30am
Monday 7am – 1pm
We’d love for you to spend your 18th birthday with us! You can still attend provided you are 18 or over on the day you wish to enter the festival site. You can also buy your ticket before your 18th birthday if you will be 18 before the event.
For example, if your 18th birthday falls on the Sunday of the event then you would only be able to enter the festival from the Sunday. You would not be allowed entry on the Friday or Saturday.
You can pre book your car park pass or pay on the day.
2 & 3 Day Camping / 2 Day Non Camping (£30 if booked in advance) / £35 on the day)
Day Ticket Holders (£15 if booked in advance) / £25 on the day)
If you have purchased a Gold Ticket or Dreamfields accommodation free parking is included in your package and you do not need to purchase a car park pass.
Camping ticket holders
If you are camping at the festival, you can bring in your own alcohol. There is a limit of 24 cans and 1 litre plastic bottle of spirit per person. No glass allowed on site, any drinks in glass bottles must be decanted into plastic bottles before arrival.
Cans can be mixed – cider, lager, wine but must not exceed 24 cans.
Please note that alcohol can not be brought into the Event Arena.
Strictly no kegs
Day ticket holders
If you are a day ticket holder, no drinks or alcohol can be brought into the event, apart from 1 x 500ml bottle of water which must be sealed.
If you are staying off site you will need to purchase a Non Camping ticket or a Day Ticket (depending on what day(s) you are wanting to attend.
- A 3 day Non camping ticket gets you access into the event on Friday, Saturday & Sunday and allows you to leave the site each night and return the following day.
- A 2 Day Non Camping ticket gets you access into the event on Saturday & Sunday.
- A Friday, Saturday or Sunday Day ticket allows you access for that particular day.
If you have a camping ticket and have decided not to camp, you will not be allowed re-entry the next day, so please ensure you have the correct ticket, contact your ticket agent with any issues.
If attending Creamfields for the weekend, Access Customers can apply (via our Access Requirements Form) to stay in our Access Campsite containing additional Access facilities. By positioning these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly.
The Access Campsite is located as close to the Arena as possible, staffed 24 hours, and is where our Access Team are based.
As well as you and your PA, we also allow up to two friends to camp with you in the Access Campsite (a maximum of 4 people including you). You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Access Campsite.
Campsite facilities include:
- Wheelchair accessible toilets and showers
- A Changing Places Unit featuring a changing bed, a toilet, sink and a hoist. Please be aware that access customers must bring their own sling. (This unit is not for sleeping.)
- Standard toilets and showers
- Drinking water points and accessible sink
- Waste-disposal point
- Electrical points for charging wheelchairs or mobility scooters
- Fridge for secure medication storage
- Campsite hub and information (where our Access Team are based)
Gold and Other Campsites
If you are an access customer staying in any of our public or upgraded campsites, please notify the Access team in your application. We are still able to provide a PA ticket at no additional charge that will allow the PA to remain with you in these campsites, however these PA tickets will not cover any concessions that come with the upgrades (such as complimentary food or drinks).
We will not be able to replicate the same facilities as we do in our Accessible campsite, so there may be fewer or no accessible showers or toilets in these campsites. There will be longer distances to walk into the Arena and Village from these campsites.
There will be phone charging concessions on site, these will be available to pre book soon. Watch this space
Tickets will be posted out from April and could arrive up to a week before the event. If you have any concerns regarding your tickets please contact the ticket agent you purchased your ticket from.
For a breakdown of instalments for each ticket visit the Ticketmaster site here:
If your payment is declined or you do not have enough funds in your account, Ticketmaster will make two more attempts to take payment, if this fails your ticket will be forfeited and you will need to contact Ticketmaster to bring the account up to date and reinstate your ticket.
Please ensure you contact Ticketmaster to advise of any changes to your card details to avoid this happening e.g. account closure or change of card number/expiry date.
If you have any concerns at all about your deposit scheme, please contact Ticketmaster directly for guidance.
More info can be found here
There will be a full range of Official Merchandise available to buy on site at Creamfields from official outlets. You can find the location of these on the site map or in the app.
Alternatively you can buy merchandise online here: